If you have forgotten your username we can help if you enter your 8 digit account number and email address to the right then click on the submit button. You will then receive an email message from us with your username. If you do not receive an email message or need further assistance please call our customer service department at 1-800-338-6507. Our office hours are (ET) Monday – Friday, 8am–10pm and Saturdays 8am-1pm, Sundays, 9am-2pm, or you can send an email to customerservice@ucfs.net.