If you forgot your username, enter your 8 digit account number and email address to the right, then click submit. You'll receive an email from us with your username. If you do not receive an email or need further assistance, call customer service at 800-338-6507. Office hours are (ET) Monday – Friday, 8am–10pm and Saturdays 8am-1pm, Sundays, 11am-2pm, or send an email to customerservice@ucfs.net.